Shipping Policy

Last updated: March 07, 2026

Avulife E-Commerce, based in Italy (“Avulife”, “we”, “us”, or “our”), operates this online store and website.

By completing a purchase through our website, you acknowledge and agree to the terms outlined in this Shipping Policy.

Our goal is to provide clear information about how orders are prepared, dispatched, tracked, and delivered.

1. Order Preparation

After your payment has been successfully confirmed, we normally require 1–3 business days to prepare your order for shipment.

Orders are processed during regular business days. Processing does not normally take place on weekends or public holidays.

During periods of unusually high order volumes, promotional events, or other circumstances affecting order preparation, processing may take slightly longer. If a significant delay occurs, we will make reasonable efforts to keep you informed.

2. International Shipping

Avulife currently offers shipping to destinations around the world, subject to the availability of our shipping partners.

If delivery is not available for a particular country or location, the available options will be shown during the checkout process.

If you are unsure whether we can deliver to your location, please contact our support team before placing your order:

support@avulife.com

3. Estimated Delivery Time

After your order has completed processing, it will be handed over to the applicable carrier for transportation.

Our estimated transit times, excluding order processing, are:

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery may take longer in certain circumstances, including customs procedures, carrier delays, adverse weather, public holidays, or periods of increased shipping demand.

4. Shipping Charges

Any applicable shipping charges will be displayed during checkout before your order is completed.

Many destinations may qualify for free shipping, where this option is available.

When a shipping fee applies, the amount will be calculated and presented at checkout. No additional shipping charges will be added after the order has been successfully completed, except where otherwise required by applicable law or due to circumstances outside our control.

5. Optional Shipping Protection

Depending on your location, Avulife may offer an optional Shipping Protection service during checkout.

The price may be €2, £2, or $2, depending on the currency and destination.

Shipping Protection:

• Is separate from the standard shipping service.

• Is added to your order only if you actively select the option.

• May provide additional protection in cases of loss or damage occurring during transit.

• Is completely optional.

You can choose not to purchase Shipping Protection and continue with the standard shipping option where available.

6. Tracking Your Order

Once your package has been dispatched, we will send a shipping confirmation email containing tracking information when a tracking number is available.

Please allow approximately 24–72 hours for the carrier's tracking system to register the shipment or display the first updates.

Tracking information may not update continuously while the package is in transit, particularly when shipments are transferred between international or local carriers.

7. Returns & Sending Items Back

Avulife does not accept physical or in-person returns at our premises.

If you are eligible to return an order, the item must be sent using the return method or designated drop-off service provided in our return instructions.

Please contact our support team before sending anything back so that we can provide the appropriate return instructions:

support@avulife.com

For complete information regarding eligibility, return periods, and refund procedures, please refer to our Refund & Return Policy.

8. Taxes, Duties & Customs

Depending on the destination of your order, applicable VAT, sales taxes, import duties, customs charges, or other local fees may apply.

Where applicable charges can be determined and collected during checkout, they will be presented before you complete your purchase.

Any customs duties, import fees, or local charges imposed by the destination country's authorities are subject to local regulations.

Avulife is not responsible for delays resulting from customs inspections or procedures, nor for charges imposed by local authorities where these are not included in the checkout total.

9. Shipping Problems

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

If a package is returned to us because the address provided was incorrect, incomplete, or otherwise undeliverable, additional shipping costs may apply if the order needs to be shipped again.

Please contact our support team as soon as possible if you notice an error in your shipping information.

Lost or Damaged Packages

If your order appears to have been lost during transportation or arrives damaged, please contact our support team promptly.

For damaged products, we may request photographs or other information to help us investigate the issue with the relevant carrier.

Depending on the circumstances and product availability, we may offer a replacement or refund in accordance with our applicable policies and consumer rights.

10. Cancelling an Order

Orders may be canceled only when the cancellation request is received before order processing has started.

Once an order has entered the processing or shipping stage, cancellation may no longer be possible.

If cancellation is no longer available, you may still have the right to request a return after delivery, subject to the terms and conditions of our Refund & Return Policy and applicable consumer protection laws.

If you wish to cancel an order, please contact us as soon as possible after completing your purchase.

Contact Avulife

For questions about shipping, delivery, tracking, returns, or your order, please contact our customer support team:

Email: support@avulife.com

Customer Support Hours:
Monday to Friday
09:00–18:00
Excluding public holidays.