Refund & Return Policy

Last updated: March 07, 2026

At Avulife, we want you to feel confident when purchasing from our store. This policy explains when a return can be requested, how to arrange a return, who is responsible for return shipping, and how refunds are handled.

Please read the following information carefully before sending an item back.

Return Period

For eligible purchases, customers may request a return within 30 days of receiving their order, subject to the conditions described below and any mandatory consumer rights that may apply in the customer's country.

Return Requirements

To be accepted for return, an item should:

• Be unused and unworn.

• Remain in its original condition.

• Have all original tags attached.

• Be returned in its original packaging where applicable.

• Be accompanied by valid proof of purchase.

Items that are returned in a condition that does not meet these requirements may be rejected or, where permitted by applicable law, may qualify only for a partial refund.

How to Return an Item

Avulife does not accept in-person returns at its office or business address.

Once a return has been approved, the product must be sent using the return method specified by our customer support team. Depending on the circumstances, this may involve:

• A designated drop-off location, or

• An approved courier service.

Please contact us before sending your package back so that we can provide the appropriate return instructions.

Email: support@avulife.com

Items returned without prior authorization may not be accepted or may experience delays in processing.

Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

Defective, Damaged, or Incorrect Products

If you receive an item that is defective, damaged, or different from the product ordered, Avulife will cover reasonable return shipping costs, subject to verification of the issue.

Change of Mind

If you simply change your mind or no longer want the product, you are responsible for the cost of returning the item, unless applicable law provides otherwise.

Refund Procedure

After your returned item arrives, it will be checked to determine whether it meets the applicable return requirements.

Once the return has been approved, the refund will be issued to the original payment method within up to 10 business days.

The actual time for the money to appear in your account may vary depending on your bank, card issuer, or payment provider.

Costs That May Not Be Refunded

Unless applicable law requires otherwise, the following amounts are generally not refundable:

• Original shipping charges

• Return shipping costs paid by the customer

• Customs duties, import taxes, or other related charges

Where consumer protection legislation requires certain amounts to be reimbursed, those legal requirements will take precedence over this section.

Refund Delays

If your refund has been approved and more than 15 business days have passed without the funds appearing in your account, please contact our customer support team.

Email: support@avulife.com

We can then assist with checking the refund status and, where necessary, confirming the transaction with the relevant payment provider.

European Union — 14-Day Right of Withdrawal

If you are a consumer purchasing from a country within the European Union, you may have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without having to provide a reason, subject to the applicable legal exceptions.

The withdrawal period begins in accordance with the applicable EU consumer protection rules.

When exercising this right, the goods should be handled and returned in accordance with applicable law. Customers may be responsible for the direct cost of returning the goods, unless Avulife has agreed to cover those costs or applicable law requires otherwise.

Where a valid withdrawal is exercised, refunds will be handled in accordance with applicable EU consumer protection legislation and returned to the original payment method, subject to any legally permitted deductions or conditions.

Nothing in this section affects any mandatory rights that cannot legally be waived or restricted.

Your Statutory Consumer Rights

This policy is intended to explain our return and refund procedures and does not remove, restrict, or replace any consumer rights that you may have under the laws applicable to your purchase.

Where mandatory consumer protection legislation provides rights that are more favorable to the customer than the terms of this policy, those legal rights will apply.

Contact Avulife

If you need to request a return, have a question about your refund, or believe there is an issue with your order, please contact us before sending any item back.

Email: support@avulife.com

Customer Support Hours:
Monday to Friday
09:00–18:00
Excluding public holidays.