Refund Policy

Returns & Refunds

Last updated: March 07, 2026

Avulife understands that sometimes a purchase may not be right for you. This policy explains the requirements for returning an item, the return procedure, shipping responsibilities, and how refunds are issued.

1. Return Eligibility & Timeframe

Eligible products may be returned within 30 days from the date you receive your order.

To be accepted, returned products must meet the conditions outlined below.

2. Requirements for Returned Items

Before requesting a return, please make sure that the product:

  • Has not been used or worn.

  • Is in its original condition.

  • Still has all original tags attached.

  • Is returned with its original packaging.

  • Can be accompanied by proof of purchase.

If an item is returned without meeting the applicable requirements, Avulife may refuse the return or, where legally permitted, issue a partial refund based on the condition of the product.

3. Return Procedure

Avulife does not provide an option for customers to return products personally at our office or business location.

All returns that have been approved must be sent through the return method specified by our support team, which may include:

  • An authorized drop-off location; or

  • A designated courier service.

Please contact us before shipping your return so we can provide the correct instructions.

Email: support@avulife.com

Please do not send a return without first contacting our team. Unauthorized returns may not be accepted.

4. Who Pays for Return Shipping?

The responsibility for return shipping depends on why the product is being returned.

Defective, damaged, or incorrect orders:
Avulife will cover reasonable return shipping expenses when the item received is defective, damaged, or not the product originally ordered.

Change of mind or non-defective returns:
When a customer decides they no longer want the product or the return is not related to a defect or fulfillment error, the customer is responsible for the return shipping costs, unless applicable law states otherwise.

5. How Refunds Are Issued

When we receive your returned product, our team will inspect it to determine whether the applicable return requirements have been satisfied.

If the return is approved, the refund will be sent to the same payment method used for the original purchase within up to 10 business days.

After Avulife issues the refund, additional processing time may be required by your bank, card issuer, or payment provider before the funds become available.

6. Charges That Are Generally Not Refunded

Unless a different result is required under applicable law, the following charges are generally excluded from refunds:

  • Original shipping charges

  • Return shipping costs paid by the customer

  • Customs duties and import charges

  • Other taxes or fees associated with importing the order

Any mandatory reimbursement required by applicable consumer protection legislation will take precedence over this provision.

7. Refunds Taking Longer Than Expected

If your refund has already been approved and 15 business days or more have passed without the funds reaching your account, please contact our support team.

Email: support@avulife.com

We will help check the status of the transaction and, where appropriate, assist in confirming the refund with the relevant payment provider.

European Union — Statutory 14-Day Withdrawal Right

Customers located within the European Union may benefit from a statutory right to withdraw from certain online purchases within 14 days after receiving the goods, in accordance with applicable EU consumer protection legislation.

This statutory withdrawal right applies subject to the legal conditions and exceptions established by the relevant legislation.

When exercising the right of withdrawal, products should be returned in accordance with the applicable legal requirements. Customers may be responsible for the direct cost of returning the goods unless Avulife has agreed otherwise or applicable law requires us to cover those costs.

Where a withdrawal is validly exercised, Avulife will process the applicable refund to the original payment method in accordance with the legally required timeframe and conditions.

Any legally permitted deductions or adjustments will be applied where applicable.

Statutory Consumer Protections

This Returns & Refunds Policy does not remove or reduce any mandatory rights available to consumers under the laws applicable to their purchase.

If a provision of this policy conflicts with a consumer protection right that cannot legally be excluded or restricted, the applicable legal requirement will prevail.

Contact Avulife

For return requests, refund questions, or assistance with an order, please contact our customer support team before sending a product back.

Email: support@avulife.com

Support Hours:
Monday to Friday
09:00–18:00
Excluding public holidays.