Privacy Policy
Last updated: January 01, 2026
Avulife operates this website and online store, including its content, features, products, tools, and related services (collectively referred to as the “Services”).
Our store uses Shopify's commerce platform to provide the technology and infrastructure required to operate the Services.
This Privacy Policy describes how Avulife collects, uses, stores, processes, and, where applicable, shares personal information when you browse our website, create an account, place an order, contact us, or otherwise interact with our Services.
This Policy should be read together with our Terms of Service and other applicable policies.
Avulife processes personal information in accordance with applicable data protection legislation, including Regulation (EU) 2016/679 (General Data Protection Regulation — “GDPR”) and applicable Italian data protection laws.
By using our Services, you acknowledge that you have had the opportunity to review this Privacy Policy. Where applicable law requires your consent for a particular processing activity, we will request that consent separately.
1. Personal Information We May Collect
For the purposes of this Policy, “personal information” means information that identifies an individual or can reasonably be associated with an identifiable person.
The information we collect depends on how you interact with Avulife, the Services you use, and the legal requirements applicable to your location.
The categories of information we may process include:
Contact & Delivery Information
This may include your name, email address, telephone number, billing address, residential address, and shipping or delivery address.
Payment & Transaction Information
When you make a purchase, information associated with the transaction may include payment method, transaction details, payment status, payment confirmations, and other information required to process the payment.
Payment card information is generally handled by the relevant payment service provider rather than stored directly by Avulife.
Account Information
If account functionality is available, we may process information such as your login credentials, account preferences, settings, and other information associated with your account.
Shopping & Order Information
We may collect information relating to your interactions with products and orders, including products you view, add to your cart, purchase, return, exchange, or cancel, together with relevant purchase history.
Communications
If you contact our support team or communicate with us through other available channels, we may retain the information contained in those communications in order to respond to your request and maintain appropriate customer service records.
Device & Technical Information
When you access our website, certain technical information may be collected automatically. This may include your IP address, browser type, device characteristics, operating system, network information, and other identifiers associated with the device you use to access the Services.
Website Usage Information
We may also process information about how you interact with our website, including pages viewed, navigation activity, interactions with features, and other usage information.
Some of this information may be collected through cookies and similar technologies, as described in our Cookie Policy.
2. How We Obtain Personal Information
Avulife may receive personal information through several different sources.
Information You Provide
You may provide information directly when you:
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Create or manage an account.
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Place an order.
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Complete checkout.
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Contact customer support.
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Subscribe to communications.
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Submit a review or feedback.
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Otherwise interact with our Services.
Information Collected Automatically
Certain information is collected automatically when you browse or use our website, including information obtained through cookies, pixels, log files, and similar technologies.
Information from Service Providers
We may receive or process information through companies that provide services to Avulife, such as payment processing, hosting, analytics, shipping, fraud prevention, marketing, customer support, and other technical services.
Information from Other Sources
Where legally permitted, we may receive information from business partners or other third parties when necessary to provide, maintain, secure, or improve our Services.
3. Purposes for Processing Personal Information
We use personal information only for appropriate and lawful business purposes.
Depending on your relationship with Avulife, information may be processed for the following purposes.
Providing and Operating Our Services
We may use personal information to:
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Process and fulfill orders.
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Process payments.
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Arrange delivery and shipping.
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Manage returns, refunds, and exchanges.
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Maintain customer accounts.
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Provide order confirmations and updates.
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Respond to customer requests.
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Remember relevant preferences.
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Improve the shopping experience.
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Provide product recommendations and relevant content.
Marketing
Where permitted by applicable law, we may use your information to send promotional communications, including email, SMS, or other marketing messages.
You may unsubscribe from marketing communications at any time by following the instructions provided in the relevant message or by contacting us.
Withdrawal of marketing consent does not affect processing that is necessary for fulfilling an order or providing other requested Services.
Website Security & Fraud Prevention
Information may be used to help protect our website, customers, and business from fraud, unauthorized activity, abuse, malicious activity, and other security threats.
This may include verifying transactions, detecting suspicious activity, protecting accounts, and maintaining the security of our Services.
Customer Support
We process information when necessary to respond to questions, investigate problems, provide assistance, and manage our ongoing customer relationship.
Legal & Regulatory Requirements
We may process and retain personal information where necessary to comply with legal obligations, respond to lawful requests from authorities, establish or exercise legal rights, defend claims, or enforce our agreements and policies.
4. When We Share Personal Information
Avulife may disclose personal information to selected third parties when this is necessary for legitimate business purposes or otherwise permitted or required by law.
These recipients may include:
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Shopify and other technology providers.
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Payment processors and financial service providers.
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Shipping and delivery companies.
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Hosting, security, and technical service providers.
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Analytics and performance providers.
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Marketing and advertising partners, where permitted.
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Customer service providers.
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Companies within our corporate group, where applicable.
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Professional advisers and service providers.
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Authorities or other parties where disclosure is legally required.
We may also disclose information when you specifically request or authorize us to do so.
In the event of a merger, acquisition, restructuring, sale of assets, insolvency, or similar corporate transaction, personal information may be transferred as part of the relevant transaction, subject to applicable legal requirements.
5. Shopify and Our Online Store
Avulife's online store is powered by Shopify.
Shopify provides technology and infrastructure that support various aspects of our Services and may process personal information in connection with those services.
Depending on the processing activity, Shopify may act as a processor or as an independent controller under applicable data protection laws.
Your information may also be processed by Shopify or other service providers in countries outside your country of residence.
For additional information about how Shopify handles consumer information, please review:
Shopify Consumer Privacy Policy
You may also find information about privacy requests through:
6. Third-Party Websites
Our website may contain links, integrations, or references to websites and services operated by third parties.
Avulife does not control the privacy practices, security procedures, or content of those external services.
If you choose to access a third-party website, we recommend reviewing its privacy policy and terms before providing personal information.
7. Children's Privacy
Our Services are intended for general consumers and are not specifically directed toward children.
Avulife does not knowingly seek to collect personal information from individuals who are below the applicable legal age for providing such information independently.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action where required.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no website, online service, transmission method, or electronic storage system can be guaranteed to be completely secure.
You should also take reasonable precautions to protect your own account credentials and devices.
9. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may depend on factors such as:
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The nature of the information.
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The reason it was collected.
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Our ongoing business relationship with you.
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Legal and regulatory requirements.
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Accounting and tax obligations.
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The need to resolve disputes or enforce agreements.
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Security and fraud-prevention requirements.
When information is no longer required, it may be securely deleted, anonymized, or otherwise handled in accordance with applicable law.
10. Your Privacy Rights
Depending on your location and the applicable law, you may have certain rights regarding your personal information.
These may include:
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Right of access — to request information about the personal data we hold about you.
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Right to rectification — to request correction of inaccurate or incomplete information.
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Right to erasure — to request deletion of personal information where legally applicable.
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Right to data portability — to receive certain information in a structured and commonly used format.
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Right to object — to object to certain types of processing where the applicable legal conditions are met.
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Right to withdraw consent — where processing is based on your consent.
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Right to restrict processing — to request restriction of certain processing activities where legally applicable.
If you are located in the European Economic Area (EEA) or United Kingdom, additional rights may apply depending on the circumstances and legal basis for processing.
To exercise an applicable privacy right, please contact us using the information provided at the end of this Policy.
We may need to verify your identity before completing certain requests in order to protect your information and prevent unauthorized access.
11. Marketing Preferences
If you receive promotional communications from Avulife, you can generally stop receiving them by using the unsubscribe option included in the communication.
You may also contact us directly to request assistance with your marketing preferences.
Please note that opting out of promotional communications does not necessarily stop service-related messages, such as order confirmations, shipping notifications, refund updates, or other communications necessary to provide the Services.
12. Complaints & Data Protection Authorities
If you have concerns about how Avulife handles your personal information, we encourage you to contact us first so that we can review your concern and attempt to resolve it.
You may also have the right to submit a complaint to the data protection authority responsible for your location.
For customers in Italy, the relevant supervisory authority is the:
Garante per la protezione dei dati personali
Your right to contact a supervisory authority is not affected by contacting Avulife first.
13. International Data Transfers
Some of our service providers and business partners may operate in countries outside your country of residence or outside the European Economic Area.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection legislation.
Where required, appropriate safeguards may include mechanisms such as Standard Contractual Clauses or other legally recognized transfer mechanisms.
14. Cookies and Similar Technologies
Avulife may use cookies and related technologies to operate the website, remember preferences, analyze website usage, improve performance, and support marketing activities where permitted.
For more information about the technologies we use and how you can manage your preferences, please refer to our Cookie Policy.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technology, or applicable legal requirements.
When we make changes, the revised version will be published on this page and the “Last updated” date will be changed accordingly.
We encourage you to periodically review this Policy to remain informed about how your personal information is handled.
16. Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about the handling of your personal information, please contact Avulife:
Email: support@avulife.com
For purposes of applicable data protection legislation, Avulife acts as the data controller for personal information processed in connection with its own business activities, except where another party acts as an independent controller for specific processing activities.